Terms of Service
These terms cover the use of this website and the work we do for clients. A signed proposal or statement of work always takes priority where it says something different.
These terms cover the use of this website and the work we do for clients. A signed proposal or statement of work always takes priority where it says something different.
Cambria Digital Services Limited, company number 17296361, registered in Wales. We trade as Cambria Digital. In these terms "we" and "us" mean that company, and "you" means the person or business engaging us.
Reach us at info@cambriadigital.co.uk.
Prices shown on this website are indicative ranges to help you budget. They are not offers. Every project is quoted after a conversation, because the work depends on scope, and a range cannot tell you what your own project costs.
A written proposal is valid for 30 days from the date we send it. It sets out what is included, what is not, the price and the expected timeline. Work starts when you accept it in writing and the first payment clears.
If an invoice is more than 14 days overdue we may pause work and withhold delivery until it is settled. We would rather talk about it first, so tell us if cash flow is the problem.
Most delays on web projects come from waiting on content and approvals, not from development. To hit a timeline we need prompt feedback, the content and assets agreed in the proposal, and access to any systems the work touches, such as your domain, hosting or analytics.
You confirm that anything you give us, including text, images, logos and data, is yours to use or properly licensed. If a third party claims otherwise, that claim is yours to answer.
Dates in a proposal assume feedback within the agreed turnaround and no change in scope. They are targets, not guarantees. If something slips on either side we will tell you early and re-plan rather than quietly miss the date.
Small adjustments are part of the job. Anything that adds a new feature, a new page type or a new round of design beyond what the proposal lists is a change of scope, and we will quote it before doing it. Nothing gets added to your bill without you agreeing to it first.
The proposal states how many rounds of revision are included. Further rounds are charged at our standard hourly rate, which we will confirm in writing before starting.
Once you have paid in full, you own the deliverables we built specifically for you: the design, the custom code, the content we wrote for you, and the accounts and repositories set up in your name. We will hand over access and will not hold your work hostage.
Two things stay with us. The first is our own pre-existing tools, libraries, boilerplate and know-how, which we license to you perpetually for use in your project but which we also reuse elsewhere. The second is anything owned by a third party, such as a plugin, framework, font or stock image, which stays under its own licence.
Until you have paid in full, the deliverables remain ours.
Projects commonly rely on services we do not control, including hosting, payment providers, Google, app stores, plugin vendors and certification bodies. We choose them carefully and configure them properly, but we are not responsible for their outages, pricing changes, policy changes or rejections. Where a third party has to approve something, such as an app store review or a certification assessment, the decision is theirs and we cannot promise an outcome.
Hosting and maintenance plans run month to month unless the proposal says otherwise. Either of us can end them with 30 days' written notice. If you leave, we will help you migrate and give you a full backup.
Maintenance covers what the plan lists, typically updates, backups, security monitoring and a set amount of support time. It does not cover new features, redesigns, or fixing damage caused by someone else changing the site. Those are quoted separately.
Where we quote an uptime figure it reflects what our infrastructure has delivered. It is not a contractual service level unless the proposal says so in those words.
You can cancel a project at any time in writing. You pay for the work done up to that point, and any deposit covers it as far as it goes. Where the work done is worth less than the deposit we refund the difference; where it is worth more we invoice the difference.
We can cancel if you do not pay, if we cannot get the access or content we need to carry on after reasonable reminders, or if the relationship becomes untenable. In that case you pay for work completed and we hand over what you have paid for.
If you are a consumer rather than a business, you have a legal right to cancel within 14 days of agreeing to a service bought at a distance. If you ask us to start inside that window and we do, you pay for what we have done up to the point you cancel.
We keep what you tell us about your business confidential and only share it inside our team and with suppliers who need it to do the work. We expect the same in return for our pricing, methods and proposals. This survives the end of the project. We will sign your own NDA if you have one.
We may show finished work in our portfolio, case studies and marketing, including your name, logo and screenshots. If you would rather we did not, tell us and we will not. We will also ask before publishing anything that quotes you or shows your performance data.
We will do the work with reasonable skill and care. If something goes wrong because of us, our total liability for a project is capped at the fees you have paid us for that project in the 12 months before the problem arose.
We are not liable for lost profits, lost revenue, lost data, lost goodwill or business interruption, or for losses caused by something outside our control. Keep your own backups of anything you cannot afford to lose, and check that any site we hand over does what you need before you rely on it.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit. If you are a consumer, your statutory rights are unaffected by these terms.
The content on this site is ours and you may read it, link to it and quote it with attribution. You may not copy it wholesale, scrape it to rebuild it elsewhere, or present it as your own.
Articles on this site are general information, not advice for your situation. Pricing guides and cost ranges reflect what we saw in the market when we wrote them, and the date on each article tells you when that was.
How we handle personal information is set out in our privacy policy.
Email info@cambriadigital.co.uk and tell us what happened. We will acknowledge it within two working days and come back with a position within ten. Most problems are a misunderstanding about scope and get sorted in a call.
If part of these terms turns out to be unenforceable, the rest still applies. If we do not enforce something straight away, we have not given up the right to. You cannot transfer your agreement with us to someone else without our written consent.
We may update these terms. The version that applies to your project is the one in force when you accepted the proposal.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Ask us if anything here needs explaining before you sign.